Billing & Refund Policy
Last updated: 15 Nov. 2025
Operated by Web Set Go Ltd (“we”, “us”, “our”)
Registered in the United Kingdom
Email: info@zippocket.app
Overview
This Billing & Refund Policy explains how subscriptions, payments, renewals, cancellations, and refunds operate for the Zippocket service when purchased through our website (https://zippocket.app), which uses WooCommerce Subscriptions and Stripe for payment processing.
By purchasing a subscription, you agree to this policy.
Subscription Billing
Payment Provider
All subscription payments are securely processed through:
- WooCommerce Subscriptions (billing engine)
- Stripe (payment gateway)
Your payment details are handled only by Stripe. We do not store or process card information.
Subscription Types
We may offer:
- Monthly subscriptions
- Yearly subscriptions
- Free subscriptions
The specific pricing and features are displayed at checkout.
Automatic Renewal
All subscriptions renew automatically at the end of each billing period unless cancelled prior to renewal.
You will be charged the applicable subscription fee using the same payment method you used for the initial purchase.
Price changes
We may update subscription prices from time to time.
If your plan price changes:
- You will receive advance notice via email, and
- Changes will apply from your next renewal date.
Existing subscriptions are never charged a new price without prior notice.
Cancellations
How to Cancel
You may cancel your subscription at any time via:
- Your Account Dashboard on our website
- Or by contacting us at info@zippocket.app
Effect of Cancellation
When you cancel:
- Your subscription remains active until the end of the current billing period
- You will not be charged again
- Access to premium features expires after the billing period ends
Cancelling does not generate an automatic refund unless you meet the criteria in the refund policy.
Refund Policy
Because ZipPocket is a digital service, refunds are provided only in specific situations.
You may be eligible for a refund if:
- You were charged in error (duplicate charge, technical error)
- You were charged after cancelling before the renewal date
- The service was unavailable for an extended period due to a problem on our side
- You experienced a critical billing issue caused by our system
All refund requests are reviewed manually.
Non-Refundable Situations
Refunds cannot be issued for:
- Change of mind
- Forgetting to cancel before renewal
- Failure to use the service
- Issues caused by incorrect user login details
- Subscription purchased by mistake after accessing premium features
Failed Payments & Billing Issues
If a renewal payment fails:
- Stripe will retry your payment method automatically
- You may receive email notifications from WooCommerce
- Access to premium features may be temporarily suspended until payment is completed
You may update your payment method at any time via your account settings.
Disputes & Chargebacks
If you believe you were incorrectly charged, please contact info@zippocket.app before initiating a chargeback.
Unnecessary chargebacks may result in:
- Suspension of your account
- Blocking further access to Zippocket services
We are here to resolve issues quickly and fairly.
Contact Us
For any billing, subscription, or refund questions, contact us at:
WebSetGo Ltd
Email: info@zippocket.app
Website: https://zippocket.app